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Refund policy
Hassle-Free Returns, Eh! 60 Days to Change Your Mind.
🍁 60-DAY RETURNS
● Return new, unused items in their original condition within 60 days for a full refund.
● We stand behind our products with one of the most generous return windows in Canada.
📦 RETURN CONDITIONS
● Items must be new, unused, and unassembled, with all original packaging and accessories.
● Returns are free of restocking fees for items in perfect condition. A small restocking fee of 15% may apply to items showing signs of handling.
● Not eligible for return:
○ Open box, clearance, or special order items
○ Trailer hitches, tonneau covers, rooftop tents, camping toilets, powered coolers, portable batteries, snow socks, and charging stations
○ Items that have been mounted, installed, or used
🔄 RETURN PROCESS
● Contact our Canadian customer service team via phone (604-541-9966), online chat on our website, or email (info@modularacks.com) with your order details.
● We'll provide a prepaid shipping label if the return is due to our error. Otherwise, you're responsible for return shipping.
● Upon request, we can supply a return shipping label for your convenience. The cost will be deducted from your refund amount.
● Please ensure items are well-packaged and shipped using a trackable method.
💰 REFUNDS
● You'll receive a refund to your original payment method within 7 business days of us receiving and inspecting the returned item.
● If we provided a return shipping label (for returns not due to our error), the shipping costs will be deducted from your refund.
⚠️ DAMAGED/DEFECTIVE ITEMS
● Inspect your delivery immediately. For standard shipments, report any damage to us within 5 days of delivery with photos.
● For LTL freight deliveries (oversized items), damage must be noted on the delivery receipt at the time of delivery and reported to us immediately.
● Contact us right away if you receive a damaged or defective item. We'll arrange a replacement or refund.
🛡️ CONSUMER PROTECTION
● Our policy meets or exceeds all requirements of Canadian provincial consumer protection laws, including Quebec's Consumer Protection Act.
● For purchases made in Quebec, consumers have specific warranty rights under the Consumer Protection Act.
